Honesty is our policy when it comes to data protection and privacy (GDPR).  This page has some legal technicalities but also is underpinned by a genuine concern that we do everything we can to ensure your data is treated with the respect that we would want our data treated.

We’ve reviewed our data collection and retention policy in line with the GDPR.  This page provides an overview, if you would like more details please contact our Marketing Manager, Suzanne Thorneycroft (suzanne@qiperformance.co.uk).

If you’re a client or supplier, we’ll have your data stored in a number of other places for the purposes of invoicing, paying bills and delivering projects.  This page relates specifically to the marketing data collected via this website or our marketing events, please contact Suzanne if you need other information.

Information collected

We collect personal data from visitors to this website through the use of online forms, email hyperlinks and the contact us page.  Your details are collected when you email us with an inquiry. We may collect your details when we met you at an event or you came to one of our presentations or training sessions.

When you submit your data to us, either through the website, by email or in person, this is collected by Hubspot (our CRM) and is used by us in a variety of ways, specifically:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering membership of our newsletter distribution list
  • Conducting market research

In all cases, our aim is to be clear what you’re opting into and you’ll have given your consent for us to use your data.

More generally, we don’t pass on our data to any third party.  If you’ve attended a workshop, downloaded a content offer or asked to subscribe to our newsletter then we collect your name and email address and use this to send out news and information from Qi Performance.  You can unsubscribe from the mailing list at any time, either by using the unsubscribe feature on the newsletter or by emailing suzanne@qiperformance.co.uk.

Where your data is stored?

Hubspot is our client relationship management tool and collects and stores your data. In this instance, Hubspot is the data processor and Qi Performance is the data controller.

It is a cloud-based provider with a significant European customer base and an impressive commitment to GDPR.  More about the Hubspot commitment to data protection.

Disclosure, opt out and deletion of your data


We won’t share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation, and criminal investigation, or we have your consent.

Want more details?

You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries with regard to these practices please contact Suzanne.

Opt out?

If you’d like to opt-out of receiving email or newsletter communications from us, or would like to change the media that we use to contact you (like changing from email to postal mail), please contact Suzanne via email suzanne@qiperformance.co.uk.

Our newsletter always includes an unsubscribe button.

Data retention and deletion

From May 2018, our policy is to retain data for two years,  If we have not substantive contact with you over a two year period then we’ll delete your record from our database.

If you’d like to see or remove your personal data from our database, again please get in contact with suzanne@qiperformance.co.uk.

Data Capture Information

We’ll send you information according to the preferences you submitted via our online forms. If you’d like to change these preferences at any point, please email us at suzanne@qiperformance.co.uk.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

And lastly

If you have any concerns about our GPDR policy you can contact;

Managing Director:  Nicki Crossland

In addition to the above, we collect anonymous data information automatically about your visit to our website through cookies. Please see our Cookies Policy for more details.  This does not fall within the remit of GDPR but is important.


Please note that this privacy policy is subject to change from time to time. It was last updated in January 2018.

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